Maison Aure Vila Mart
Website: https://maisonaure.africa/
Effective Date: 8 September 2026
Last Updated: 8 September 2026

Maison Aure Vila Mart uses customer and Website data to operate our e-commerce store, process orders, provide customer support, improve Website functionality, prevent fraud and meet applicable legal obligations in Ghana and Nigeria.

This Data Usage Policy explains how information may be used in connection with https://maisonaure.africa/.

Please read this policy together with our Privacy Policy and Cookie Policy.

1. Types of Data We Use

Depending on how you interact with the Website, we may use information relating to:

  • Customer name and contact information
  • Email address
  • Billing and delivery addresses
  • Account details and preferences
  • Orders and purchase history
  • Payment status and transaction references
  • Shipping and delivery information
  • Returns, exchanges and refunds
  • Cart and wishlist activity
  • Products viewed or searched
  • Customer-support messages
  • Reviews and enquiries
  • Device and browser information
  • IP address
  • Cookies and Website usage
  • Marketing preferences
  • Fraud and security information

2. How We Use Customer Data

We may use customer information to:

  • Create and manage customer accounts
  • Process and confirm orders
  • Process authorised payments
  • Arrange shipping and delivery
  • Provide order and delivery updates
  • Handle returns, exchanges and refunds
  • Respond to enquiries and complaints
  • Manage customer-support requests
  • Maintain Website functionality
  • Improve the shopping experience
  • Prevent fraud and unauthorised activity
  • Send marketing communications where permitted
  • Meet tax, accounting and legal requirements

3. E-Commerce Data Usage

Shopping-related data may be used to support Website functions such as:

  • Saving cart contents
  • Maintaining wishlist items
  • Displaying recently viewed products
  • Managing customer preferences
  • Processing checkout
  • Managing stock and order fulfilment
  • Applying promotions or discount codes
  • Preventing duplicate transactions
  • Reviewing failed deliveries
  • Improving product discovery

Where appropriate, browsing or purchase information may also be used to provide relevant product recommendations.

4. Payment and Transaction Data

Payment information is used only where necessary to process and manage authorised transactions.

Third-party payment providers may process payment details directly.

Maison Aure Vila Mart may receive limited transaction information such as:

  • Payment status
  • Transaction reference
  • Amount paid
  • Refund status
  • Chargeback information

We do not intentionally store full card numbers, CVV/CVC codes, payment PINs, online banking passwords or similar sensitive payment credentials.

Transaction records may be used for:

  • Payment confirmation
  • Refunds
  • Chargebacks
  • Fraud prevention
  • Accounting
  • Payment disputes
  • Legal compliance

5. Shipping and Delivery Data

Customer information may be used to arrange and manage delivery.

Relevant information may be shared with authorised courier, logistics or fulfilment providers where necessary.

This may include:

  • Customer name
  • Delivery address
  • Contact details
  • Order information
  • Delivery instructions

Delivery information may also be used to provide tracking updates and resolve delivery problems.

6. Marketing and Communications

Where permitted by applicable law, we may use customer information to send:

  • Product updates
  • New arrivals
  • Promotional offers
  • Seasonal campaigns
  • Restock information
  • Marketing communications

Customers may unsubscribe from promotional communications at any time.

Marketing opt-outs do not prevent essential communications concerning:

  • Orders
  • Payments
  • Delivery
  • Returns
  • Refunds
  • Account security
  • Legal notices

7. Analytics and Website Improvement

We may use Website and usage information to:

  • Understand visitor behaviour
  • Measure Website traffic
  • Review customer shopping journeys
  • Identify technical problems
  • Improve Website navigation
  • Improve checkout functionality
  • Evaluate Website performance
  • Improve product pages
  • Improve security

Where appropriate, we may use aggregated or anonymised information that does not directly identify individual customers.

8. Data Sharing for Business Operations

We may share limited customer information where necessary with approved providers, including:

  • Payment processors
  • Courier and logistics providers
  • Website-hosting providers
  • IT and security providers
  • Analytics providers
  • Email and communication providers
  • Customer-support services
  • Marketing platforms
  • Professional advisers
  • Government or regulatory authorities where legally required

Maison Aure Vila Mart does not sell or rent customer personal information to third parties for their independent commercial use.

9. Fraud Prevention and Security

We may use relevant customer, transaction and technical information to:

  • Detect suspicious payments
  • Verify transactions
  • Protect customer accounts
  • Prevent unauthorised access
  • Investigate fraudulent returns
  • Prevent chargeback abuse
  • Detect Website misuse
  • Protect our systems and customers

We may restrict, delay or investigate activity where fraud, security risks or policy violations are reasonably suspected.

10. Cookies and Website Technologies

We may use cookies and similar technologies to support:

  • Account login
  • Website security
  • Shopping carts
  • Wishlists
  • Checkout
  • Customer preferences
  • Analytics
  • Website performance
  • Permitted marketing activities

Users may manage non-essential cookie preferences through available Website controls or browser settings.

Please review our Cookie Policy for further information.

11. Data Retention

Maison Aure Vila Mart retains information only for as long as reasonably necessary for the purpose for which it was collected.

Certain information may be retained longer where required or permitted for:

  • Orders
  • Payments
  • Refunds
  • Delivery records
  • Tax and accounting
  • Fraud prevention
  • Customer disputes
  • Security
  • Legal obligations

When information is no longer needed, it may be:

  • Deleted
  • Anonymised
  • Securely restricted
  • Removed through normal system and backup processes

12. Customer Choices and Privacy Rights

Depending on applicable law, customers may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of eligible information
  • Restrict certain processing
  • Object to certain processing
  • Object to direct marketing
  • Withdraw marketing consent
  • Manage cookie preferences
  • Request data portability where applicable

We may request reasonable identity verification before processing certain privacy requests.

Some information may need to be retained despite a deletion request where required for tax, accounting, fraud prevention, disputes or other legal obligations.

13. Data Processing in Ghana and Nigeria

Maison Aure Vila Mart operates in Ghana and Nigeria and may process customer information in connection with activities in either country.

Where Ghanaian data-protection law applies, personal information will be handled subject to applicable requirements under Ghana’s Data Protection Act, 2012 (Act 843).

Where Nigerian data-protection law applies, personal information will be handled subject to applicable requirements under the Nigeria Data Protection Act 2023.

Some technology, payment, delivery or service providers may process limited information outside Ghana or Nigeria. Where applicable law regulates such transfers, appropriate safeguards will be used where required.

14. Children’s Data

The Website is not intended for children to independently create accounts or make purchases where they are not legally permitted to do so.

Where parental or guardian authorisation is required by applicable law, appropriate permission should be obtained.

A parent or guardian who believes that a child has provided personal information without appropriate authorisation may contact support@maisonaure.africa.

15. Changes to This Policy

Maison Aure Vila Mart may update this Data Usage Policy to reflect changes to:

  • Website functionality
  • Business operations
  • Data practices
  • Payment processes
  • Delivery services
  • Security requirements
  • Applicable laws

The latest version will be published on https://maisonaure.africa/ with an updated Last Updated date.

16. Contact Us

For questions about data usage, customer information, privacy rights or account data, please contact:

Maison Aure Vila Mart
Website: https://maisonaure.africa/
Email: info@maisonaure.africa
Support Email: support@maisonaure.africa

Ghana Address

GA-404-3196
House Number 112, Addo Nmenmete Road
Near Mayfair Hotel
Lartebiokorshie, Accra
Ablekuma Central
Greater Accra, Ghana

Nigeria Address

17, Adesola Akinifesi Street
Off TF Kuboye Road
Oniru, Lagos State
Nigeria