At MAISONAURE.AFRICA, we are committed to making your shopping experience smooth and reliable, from the moment you place your order to when it reaches your doorstep. Please take a moment to review our shipping and return policy.

1. Domestic Shipping (Within Ghana)

  • Orders are processed within 1–2 business days once payment has been confirmed.

  • Standard delivery within Ghana usually takes 2–5 business days, depending on your location.

  • A shipping confirmation email with tracking details will be sent once your order has been dispatched.

  • Shipping fees are calculated at checkout and may vary based on region.

2. International Shipping

We proudly ship to many countries worldwide. Please note the following:

Shipping Charges

  • Additional fees apply for international orders.

  • Costs vary by destination, package weight, and the shipping method selected at checkout.

Customs, Duties & Taxes

  • Your order may be subject to local import duties, taxes, or customs fees upon arrival.

  • These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Delivery Time

  • International delivery times vary depending on the destination country and its customs clearance process.

  • Estimated delivery times are shown at checkout, but please allow extra time during peak seasons or for unforeseen delays.

3. Returns & Exchanges

Your satisfaction matters to us. If your order isn’t quite right, you may request a return or exchange.

Return Eligibility

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items

  • Sale items and gift cards cannot be returned unless faulty or damaged upon delivery.

How to Return

  • Email us at support@maisonaure.africa with your order number and reason for return.

  • Our team will provide instructions and assist with the return process.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is damaged or incorrect.

  • We recommend using a tracked courier service to ensure your return reaches us safely.

Refunds

  • Once we receive and inspect your return, you will be notified of the approval status.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

4. Contact Us

For any questions about shipping, delivery, or returns, please reach out to us at:
Email: support@maisonaure.africa